If your symptoms or wearable data aren’t showing up in Amissa, try these steps to get things working again.
Steps
1. Check your internet connection
Make sure your iPhone has Wi-Fi or cellular data turned on.
Test by opening another app or website.
2. Confirm wearable connection
Confirm that your Bluetooth is enabled
Open your device app (Apple Watch, Oura, Garmin Connect, Fitbit).
Check that it is syncing correctly with Apple Health. If Health doesn’t show the data, Amissa cannot import it.
3. Update your apps
Open the App Store and confirm that both Amissa and your wearable app (such as Oura, Garmin, Fitbit, or Apple Health) are up to date.
4. Verify Apple Health permissions
Open the Health app on your iPhone.
Go to Profile > Apps > Amissa.
Make sure the health categories you want to sync (for example, sleep, heart rate, steps) are turned on.
5. Restart your iPhone
Power off your device, wait a few seconds, then turn it back on.
Open Amissa again to check if data appears.
6. Reopen Amissa
Close the app completely, then reopen it to trigger a fresh sync.
Helpful Details
Fitbit users: if you’re using a third-party sync app ($), open that app to confirm it is still connected and syncing into Apple Health.
Some wearable data may take several minutes to update.
Amissa only imports data that is already available in Apple Health.
Next Steps
If your data still isn’t syncing, contact Amissa support through the Help Center with details about your device, iOS version, and what data isn’t showing up.