My data is not syncing. What should I do?
Data sync troubleshooting
If your symptoms or wearable data are not appearing in Amissa, follow these steps to restore syncing.
Step 1. Check your internet connection
Make sure your iPhone is connected to Wi Fi or cellular data.
Try opening another app or website to confirm your connection is working.
Step 2. Confirm your wearable is syncing
Make sure Bluetooth is turned on
Open your wearable app such as Apple Watch, Oura, Garmin Connect, or Whoop
Confirm the device is syncing data into Apple Health
If the data is not visible in Apple Health, Amissa cannot import it.
Step 3. Update your apps
Open the App Store and check that these apps are up to date:
Amissa
Your wearable app
Apple Health
Step 4. Check Apple Health permissions
Open the Health app on your iPhone
Tap your profile icon
Tap Apps then Amissa
Make sure the health categories you want to share such as sleep, heart rate, and steps are enabled
Step 5. Restart your iPhone
Turn your phone off, wait a few seconds, then turn it back on.
Open Amissa again and check if your data appears.
Step 6. Reopen Amissa
Close the Amissa app completely and reopen it to trigger a fresh sync.
Helpful notes
Some wearable data may take several minutes to update
Amissa only imports data that is already available in Apple Health
Where to go
If your data still is not syncing, contact Amissa support through the Help Center. Include your device type, iOS version, and the data that is missing so the team can help you faster.